GTN Xi crashes on every sim exit

[RaptyrOne]

Hello,

Recently upgraded my PC. Windows 11 Professional, relatively high-end desktop PC. I have noticed that every time I close the MSFS 2020 (Steam version), the Windows Reliability Monitor reports that "GTN Xi Series Trainer" Stopped working. This is shown on the reliability graph as a red "X" and the graph drops.

There is no obvious sign that the program has crashed, other than my checking the Reliability Monitor. Appears to happen every time I exit the sim.

Please can I get ideas on what to look for to stop the program crashing in the background on sim shutdown? I realize it may be a minor issue, but I don't like looking at the Reliability Monitor graph and seeing this tracking in the mud, plus it should not be happening regardless.

Error report from Reliability Monitor:

Description
Faulting Application Path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_30\app-20.30.8\bin\GTN_Simulator.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: GTN_Simulator.exe
Application Version: 20.30.8.0
Application Timestamp: 63cf046c
Fault Module Name: d3d11.dll_unloaded
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: e4eafd04
Exception Code: c00001a5
Exception Offset: 00072ea0
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000

Extra information about the problem
Bucket ID: 19c7aa77809c017ce3ac352f13b9d5d8 (1417566459025544664)

All ideas welcome!

Thanks!

[adminOwner2]

Hello,

This is an unloading error, which happens under certain cases/system configurations.
This does not affect regular TDS GTNXi operation and it is not a show stopper bug, but a log event which shows up only when looking for something specific.

We will look, in the future, for a fix.

[RaptyrOne]

Hello,

This is an unloading error, which happens under certain cases/system configurations.
This does not affect regular TDS GTNXi operation and it is not a show stopper bug, but a log event which shows up only when looking for something specific.

We will look, in the future, for a fix.

Great, thank you. I am pleased to know it is a bug and not my PC specifically. Please do look into this as I really hate seeing my Reliability Monitor in the dumps because of this unloading error every time I use MSFS.

[adminOwner2]

Hello,

When this bug will be fixed, it will be announced as part of the release notes.

Best regards.

[RaptyrOne]

Hello, I see that there have been two updates recently, but this unloading bug remains. TDS GTN is ruining my Reliability Monitor graph. Looking forward to a fix soon.

Thank you.

[adminOwner2]

Hello, this is still work in progress. We will update once we have news, as this bug fix will be included in the release notes.

[adminOwner2]

Hello, we can confirm that this bug has been fixed and will be part of the next TDS GTNXi release, version 1.1.0.3. Thank you for your understanding and patience, we strive to continually improve the TDS GTNXi so the customers can fully enjoy the product, both by adding new features, as well as resolving known bugs.

[Delta14Sierra]

Any insight on the following would be appreciated. CTD occurred soon after takeoff as I engaged the autopilot.

Faulting application name: GTN_Simulator.exe, version: 20.30.8.0, time stamp: 0x63cf046c
Faulting module name: cdp_nm.dll, version: 20.30.8.0, time stamp: 0x63cf045a
Exception code: 0xc0000005
Fault offset: 0x012fa0e0
Faulting process id: 0x0x3BB4
Faulting application start time: 0x0x1DB4CB8FF3A42FB
Faulting application path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_30\app-20.30.8\bin\GTN_Simulator.exe
Faulting module path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_30\app-20.30.8\bin\cdp_nm.dll

[adminOwner2]

Hello,

Is this CTD replicable?

[Delta14Sierra]

Hello,

Is this CTD replicable?

This time, CTD during loading of MSFS2020.

Yesterday, system locked up during a Windows 11 Update. Took me a few tries before it would boot up in Windows. Ever since then, MSFS2020, MSFS2024, TDS GTNXi, have posted errors in Event Viewer. Still trying to chase down the root cause(s). My assumption is that the issue is not with TDS GTNXi.

Faulting application name: TDSGTNXiFlightSimEXE.exe, version: 1.1.0.8, time stamp: 0x6712728c
Faulting module name: TDSGTNXiFlightSimEXE.exe, version: 1.1.0.8, time stamp: 0x6712728c
Exception code: 0xc0000005
Fault offset: 0x0000000000219630
Faulting process id: 0x0x590
Faulting application start time: 0x0x1DB4CD7F4312B42
Faulting application path: C:\ProgramData\TDS\GTNXi\FlightSimEXE\TDSGTNXiFlightSimEXE.exe
Faulting module path: C:\ProgramData\TDS\GTNXi\FlightSimEXE\TDSGTNXiFlightSimEXE.exe
Report Id: 1613df8f-8e69-4574-a85c-2d25d956398f
Faulting package full name:
Faulting package-relative application ID: