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+--- Thread: GTN Xi crashes on every sim exit (/thread-999.html)
GTN Xi crashes on every sim exit - RaptyrOne - 03-23-2024
Hello,
Recently upgraded my PC. Windows 11 Professional, relatively high-end desktop PC. I have noticed that every time I close the MSFS 2020 (Steam version), the Windows Reliability Monitor reports that "GTN Xi Series Trainer" Stopped working. This is shown on the reliability graph as a red "X" and the graph drops.
There is no obvious sign that the program has crashed, other than my checking the Reliability Monitor. Appears to happen every time I exit the sim.
Please can I get ideas on what to look for to stop the program crashing in the background on sim shutdown? I realize it may be a minor issue, but I don't like looking at the Reliability Monitor graph and seeing this tracking in the mud, plus it should not be happening regardless.
Error report from Reliability Monitor:
Description
Faulting Application Path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_30\app-20.30.8\bin\GTN_Simulator.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: GTN_Simulator.exe
Application Version: 20.30.8.0
Application Timestamp: 63cf046c
Fault Module Name: d3d11.dll_unloaded
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: e4eafd04
Exception Code: c00001a5
Exception Offset: 00072ea0
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000
Extra information about the problem
Bucket ID: 19c7aa77809c017ce3ac352f13b9d5d8 (1417566459025544664)
All ideas welcome!
Thanks!
RE: GTN Xi crashes on every sim exit - adminOwner2 - 03-24-2024
Hello,
This is an unloading error, which happens under certain cases/system configurations.
This does not affect regular TDS GTNXi operation and it is not a show stopper bug, but a log event which shows up only when looking for something specific.
We will look, in the future, for a fix.
RE: GTN Xi crashes on every sim exit - RaptyrOne - 03-26-2024
(03-24-2024, 11:06 AM)adminOwner2 Wrote: Hello,
This is an unloading error, which happens under certain cases/system configurations.
This does not affect regular TDS GTNXi operation and it is not a show stopper bug, but a log event which shows up only when looking for something specific.
We will look, in the future, for a fix.
Great, thank you. I am pleased to know it is a bug and not my PC specifically. Please do look into this as I really hate seeing my Reliability Monitor in the dumps because of this unloading error every time I use MSFS.
RE: GTN Xi crashes on every sim exit - adminOwner2 - 03-26-2024
Hello,
When this bug will be fixed, it will be announced as part of the release notes.
Best regards.
RE: GTN Xi crashes on every sim exit - RaptyrOne - 04-19-2024
Hello, I see that there have been two updates recently, but this unloading bug remains. TDS GTN is ruining my Reliability Monitor graph. Looking forward to a fix soon.
Thank you.
RE: GTN Xi crashes on every sim exit - adminOwner2 - 04-20-2024
Hello, this is still work in progress. We will update once we have news, as this bug fix will be included in the release notes.
RE: GTN Xi crashes on every sim exit - adminOwner2 - 06-12-2024
Hello, we can confirm that this bug has been fixed and will be part of the next TDS GTNXi release, version 1.1.0.3. Thank you for your understanding and patience, we strive to continually improve the TDS GTNXi so the customers can fully enjoy the product, both by adding new features, as well as resolving known bugs.