TDS GTNXi Black Screen/Missing Community files

[adminOwner2]

Ok, let's take this problem on a step by step basis.

With MSFS closed, please start the TDS GTNXi from the desktop shortcut, then click on the GTN750Xi button. Does the screen light up?

[Jacob]

Nope ... is black

[adminOwner2]

Ok, are you running FRAPS?

With the TDS GTNXi closed, can you please attempt a reinstall from within the TDS GPS Manager?

[Jacob]

no, I don't use fraps. Yesterday I uninstalled and reinstalled everything

[adminOwner2]

Ok, in that case, please send us the log file called: TDSGTNXiExeLog.txt located in Documents (My Documents) to our email address: support@tdssim.com

Thank you.

[Jacob]

hmm.. but in this file is only this

[21/09/2022 20:58:51.229 00002720 INFO] TDSGTNXiFlightSimEXE.exe version 1.0.1.9
[21/09/2022 20:59:00.071 00002720 INFO] Received Close Message
[21/09/2022 20:59:00.073 00002720 INFO] Received Exit Message
[21/09/2022 20:59:00.181 00002720 INFO] Ending EXE Process

thats all


and when I start the sim and load the plane and exit the sim, this is there 


[21/09/2022 22:01:33.422 00003218 INFO] TDSGTNXiFlightSimEXE.exe version 1.0.1.9
[21/09/2022 22:07:41.214 00003780 INFO] Received Simconnect Quit
[21/09/2022 22:07:41.337 00003780 INFO] Closing program automatically with MSFS
[21/09/2022 22:07:41.337 00003218 INFO] Received Close Message
[21/09/2022 22:07:41.337 00003218 INFO] Received Exit Message
[21/09/2022 22:07:41.432 00003218 INFO] Ending EXE Process

[adminOwner2]

Hello Jacob,

Thank you for the information, we have a further step to take into a resolution for this problem, but for this, please send us an email at support@tdssim.com and we will take it from there. Thank you.

[Zedarex]

Hi,

Just purchased the GTN750Xi to mainly use in the PC12.  However, I'm getting the black screen in-cockpit.  When launching MSFS I get a pop-up window saying:

TDS GTNXi: Failed finding GTNXi PC Trainer!

Could not find GTNXi PC Trainer, it looks like it is not installed, please reinstall from the TDS GPS manager or contact support!

On going to TDS GPS manager it shows that it is installed.  I also get the same error when lunching TDS GTNXi Flight Sim app, a pop and and also in the main window in red text.  When clicking on CTN750Xi the window opens, but this too is black.

I have tried removing, rebooting and reinstalling, same result.

Installed version of trainer is 3.3.1.0
Sim Update 10

Any help much appreciated.

[adminOwner2]

Hi,

Just purchased the GTN750Xi to mainly use in the PC12.  However, I'm getting the black screen in-cockpit.  When launching MSFS I get a pop-up window saying:

TDS GTNXi: Failed finding GTNXi PC Trainer!

Could not find GTNXi PC Trainer, it looks like it is not installed, please reinstall from the TDS GPS manager or contact support!

On going to TDS GPS manager it shows that it is installed.  I also get the same error when lunching TDS GTNXi Flight Sim app, a pop and and also in the main window in red text.  When clicking on CTN750Xi the window opens, but this too is black.

I have tried removing, rebooting and reinstalling, same result.

Any help much appreciated.

Hello,

We are sorry to hear that you are having problems installing the TDS GTNXi, we are here to help.
The solution for your problem is simple, first, please quit all TDS GTNXi products, a reboot is best.
After that, start the base Aviation PC Trainer (the first program that you have installed), from there navigate to the Version Manager tab, after which scroll down until you find the GTNXi PC Trainer V20.20.13, press on install.

After the installation has completed, you can start the TDS GTNXi Flight Simulator EXE with MSFS closed and click on the GTN750Xi button, the screen should light up and all will be fine.

Good luck and please let us know how it goes.

[Zedarex]

That Worked!

Thank you very much, and thank you also for the rapid response, it does you credit.  I can now enjoy the wonderful add-on.

Many thanks.