Error on startup

[gulfstreamwilly]

I keep getting the following error after installing for MSFS. Black screens on the GTN. Any thoughts?

"Trainer
An error has occurred while attempting to initialize the graphics device. Updating you graphics drivers or adjusting graphics settings(e.g. to use a different graphics chipset if available) may resolve this issue. The application will now exit."

[adminOwner2]

Hello,

We have responded to your email regarding this issue.

[krkconsult]

I have a similar issue. What is the solution?

[adminOwner2]

I have a similar issue. What is the solution?

Hello,

This error has to do with the graphics card/DirectX part of the system. Can you please let us know of the answers to all these questions, so we can understand what is going on:

Please provide us with your full system specs.

In addition, is this machine a laptop or desktop?

Do you have multiple graphics cards installed?

Based on your response we will see how to approach this issue. Not to worry, we will do our best to assist you.

We would suggest closing all background running programs, especially if you have screen capture/streaming programs. Most likely a full reinstall of all video card drivers is needed!

Best regards.