TDS GTNXi Black Screen MSFS2020

[HendrikP]

Hi Guys

I know this might be a common topic, i just didn't find anything related to MSFS2020 yet (so, maybe I should upgrade to 2024 now too? )

Hope for some help here : I downloaded and did a clean install of TDSGPSManager (Pro upgrade) for MSFS2020, following precisely the excellent TDS instruction manual. everything was installed correctly and GTNXi works fine via the desktop link but in my Bonanza-pro-turbo I only get black screens. PMS50 GTN750 and GNS530/430 work fine when I hot-swap to them, so it seems to be an integration issue into MSFS2020 ...

Any advice please, much appreciated

Many thanks & best regards, wish y'all a fine day!

Hendrik

[adminOwner2]

Hello Hendrik,

We would like to ask you to continue the conversation started via email on this topic, it is hard for us to provide tech support for the same issues in multiple places.

As stated via email: not to worry, we will find a solution so you can fully use the TDS GTNXi Pro!

[HendrikP]

Hi Guys


Many thanks for your kind reply, sure I'll be happy to continue the discussion via email (didn't see any note that my email request had arrived I just wasn't sure if it had been received & where would be the best place to post such questions, so I tried both ;-)

Thanks again and sorry for the inconvenience, fully understand that answering in 2 places is inefficient for you!

best regards, Hendrik

[adminOwner2]

Not a problem, Hendrik, however, as requested via email, we need to see the log files so we can continue!

[HendrikP]

Not a problem, Hendrik, however, as requested via email, we need to see the log files so we can continue!

Hi

As requested "We would like to ask you to continue the conversation started via email on this topic" please see below attached the log files!

I tried once more a clean install on a recovered disk image from before the initial install acc. your instruction but no change: it works outside the sim but in-sim only "black screens"!

interesting is that the flight simulator uninstall page of the TDS GPS Manager shows both MSFS2020 and FS2024 products, although I have only MSFS2020 installed. I even tried de-installing the FS2024 part which it confirmed "Product successfully uninstalled!", however afterwards it still showed both installed ... I can send screenshots if you need

hope the log files help clarify where I'd gone wrong ;-)

Many thanks & best regards

Hendrik


  TDSGTNXi650Unit1Log.txt (Size: 132 bytes / Downloads: 1)
  TDSGTNXi750Unit1Log.txt (Size: 132 bytes / Downloads: 2)
  TDSGTNXiExeLog.txt (Size: 589 bytes / Downloads: 2)
  TDSROARServiceLog.txt (Size: 133 bytes / Downloads: 0)
  TDSGPSManager.txt (Size: 2.8 KB / Downloads: 2)

[adminOwner2]

Hello,

Thank you for the log files. It seems that some of the questions got lost in thee email, we will answer via email and continue the discussion there.

[HendrikP]

Ok many thanks & much appreciated, looking forward to forward to your reply via email then!?

Kind regards, Hendrik

[adminOwner2]

Hello Hendrik, we have already emailed you, can you confirm the receipt of the message?

[HendrikP]

Hi just answered on email, many thanks for fast reply! Hendrik

[HendrikP]

Hi Guys, you ROCK! It works now, the TDS GTNXi exclusion in Norton 360 antivirus solved it, many thanks for the fast & clear advice, very much appreciated!

Kind regards, Hendrik