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TDS Sim Software Forums › TDS Sim Software › TDS GTNXi Flight Simulator v
Installation Error

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Installation Error
whammo11224 Offline
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#1
02-25-2022, 07:08 AM
The Gear\AppData\Local\Temp\ddb0d76e-44af-4894-83a3-288eb997270f.gtim file does not exist.


What does this mean?
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adminOwner2 Offline
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#2
02-25-2022, 11:49 AM
Hello,

We are sorry to hear that you are having problems installing the software. In order to assist you, we need more information. Which part of the installation is causing this issue, which program? Can you please post a screenshot.

You need to make sure that you have enough space on the hard drive to extract the program files (during installation) as well as space on the destination drive. Another suggestion would be to temporarily turn off the antivirus so it would not interfere with the installation routines.

Please let us know how it goes.
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adminOwner2 Offline
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#3
02-25-2022, 03:26 PM
Hello, please refer to this link for a solution:
http://forum.tdssim.com/thread-156.html
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whammo11224 Offline
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#4
02-25-2022, 07:01 PM (This post was last modified: 02-25-2022, 07:09 PM by whammo11224.)
The link didn't help. I have more than enough space on my hard drive for both extraction and installation. The error happens when I'm installing the off-line trainer. I do not know howe to post screenshots. How do I request a refund?
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adminOwner2 Offline
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#5
02-25-2022, 07:03 PM
Are you willing to work with us at the moment for a solution to your problem?
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whammo11224 Offline
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#6
02-25-2022, 07:47 PM
(02-25-2022, 07:03 PM)admin Wrote: Are you willing to work with us at the moment for a solution to your problem?

For now, yes.
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adminOwner2 Offline
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#7
02-25-2022, 07:57 PM
Ok, thank you, at this point, we would like to ask if you are ok with using Discord or a different communication method so we can speed up the communication time in order to resolve the issue?

Thank you.
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whammo11224 Offline
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#8
02-25-2022, 09:40 PM
(02-25-2022, 07:57 PM)admin Wrote: Ok, thank you, at this point, we would like to ask if you are ok with using Discord or a different communication method so we can speed up the communication time in order to resolve the issue?

Thank you.

I am willing to go on Discord. Please send me a link.
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adminOwner2 Offline
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#9
02-25-2022, 10:42 PM
Thank you, here is our Discord channel link:

https://discord.gg/NupgPCUgsH
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adminOwner2 Offline
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#10
02-27-2022, 11:02 PM
whammo11224,

We seem to have a fix for this, other customers have confirmed it. Can you please send us a PM with your email address and we will send it to you?
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