TDS GTNXi Black Screen/Missing Community files

[adminOwner2]

Hi,

Just purchased the GTN750Xi to mainly use in the PC12.  However, I'm getting the black screen in-cockpit.  When launching MSFS I get a pop-up window saying:

TDS GTNXi: Failed finding GTNXi PC Trainer!

Could not find GTNXi PC Trainer, it looks like it is not installed, please reinstall from the TDS GPS manager or contact support!

On going to TDS GPS manager it shows that it is installed.  I also get the same error when lunching TDS GTNXi Flight Sim app, a pop and and also in the main window in red text.  When clicking on CTN750Xi the window opens, but this too is black.

I have tried removing, rebooting and reinstalling, same result.

Any help much appreciated.

Hello,

We are sorry to hear that you are having problems installing the TDS GTNXi, we are here to help.
The solution for your problem is simple, first, please quit all TDS GTNXi products, a reboot is best.
After that, start the base Aviation PC Trainer (the first program that you have installed), from there navigate to the Version Manager tab, after which scroll down until you find the GTNXi PC Trainer V20.20.13, press on install.

After the installation has completed, you can start the TDS GTNXi Flight Simulator EXE with MSFS closed and click on the GTN750Xi button, the screen should light up and all will be fine.

Good luck and please let us know how it goes.


Hello,
I`m with the same issue. I tryed this process but do not worked. Can you help me ?

Hello,

What is the exact problem that you are having? Is the standalone PC Trainer functioning well? Please give us a detailed answer via email: support@tdssim.com
Not to worry, we will resolve this problem, we always do!