HELP, GTN does not work. Freezes within seconds.

[Victor Grellmann]

Hello, I just bought the GTN XI this morning, installed it, but after I open the GTN and press continue, it works for about 5 seconds and then freezes, and I can't click anything.
I removed everything from community folder except the GTN, it still didn't work, reinstalled multiple times, HAGS is OFF, i made the exclusions on windows defender, tried different TRAINER versions, but I just can NOT get it to not freeze within seconds.
Please help me out!


Here is what event viewer says:

Faulting application name: GTN_Simulator.exe, version: 20.20.13.0, time stamp: 0x6195a2a8
Faulting module name: TDSGTNServices.dll, version: 1.0.1.9, time stamp: 0x630c8128
Exception code: 0xc0000409
Fault offset: 0x00063fb2
Faulting process id: 0x1990
Faulting application start time: 0x01d8d1d8939f950d
Faulting application path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_20\app-20.20.13\bin\GTN_Simulator.exe
Faulting module path: C:\ProgramData\TDS\GTNXi\FlightSimEXE\TDSGTNServices.dll
Report Id: aa04ff29-2614-4bf6-9da3-5b70aae23a42
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 1448978710410346647, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: GTN_Simulator.exe
P2: 20.20.13.0
P3: 6195a2a8
P4: TDSGTNServices.dll
P5: 1.0.1.9
P6: 630c8128
P7: 00063fb2
P8: c0000409
P9: 00000005
P10:

[adminOwner2]

Hello Victor,

We are sorry to hear that you are having problems with the TDS GTNXi, we are here to help.
Can you please send us a screenshot of the problem via email at: support@tdssim.com
Due to the nature of this bug, we will continue the discussion there.

Not to worry, we will get this problem resolved, we always do.

[adminOwner2]

Thank you for your assistance, we have found this to be an extremely rare bug, it got fixed and the fix will be implemented in the next release of the TDS GTNXi!