gtx xi series trainer has stopped working

[monty1510]

Hello 

I am getting an error message during my load screen on msfs 2020 "gtx xi series trainer has stopped working".   after clicking close program. I load up my pc12 and then active the 750, and it is comes up, but will not turn on.  I have done several uninstalls and re-installs nothing has worked. Suggestions?  

PC specs.  amd 7 5700 rtx3060 32gigs dedicated m.2 drive 1gig

Paulq

[adminOwner2]

Hello Paul,

Which version of the TDS GTNXi as well as the GTNXi PC Trainer are you running? Please show us a screenshot of the TDS GPS Manager.
Either here or via email: support@tdssim.com

[monty1510]

screen shot of the gtnxi pc trainer, tds gps manager and tds gtnxi

[adminOwner2]

Hello,

Thank you, can you please reinstall the TDS GTNXi Pro V1.3.0.1 from the TDS GPS Manager and then try again?

[monty1510]

I have removed the tds gtnxi pro trainer(through windows(win10) add remove programs. the manager instructed me to do it this way) and then installed v1.3.0.1. during or at finish this message appeared. "failed installing pc trainer dependecy! current version: desired version 20.12.24

in the garmin avation trainer laucher in found the gtn xi v20.01 it failed i did not catch the message. i tried to install again and it just stopped no error but the manager was showing nothing install.

[adminOwner2]

Hello,

Unfortunately you have removed and uninstalled the PC Trainer, which was not necessary. Please re-install the base Aviation Trainer Launcher V3.10.3.0 and the GTNXi PC Trainer component V20.42.2.

Then from within the TDS GPS Manager reinstall the TDS GTNXi Pro for MSFS V1.3.0.1