05-28-2021, 05:22 PM
Hello Ben,
We are sorry to hear that you are not having a good experience with the TDS GTNXi. We are here to help you get the problems sorted so you can enjoy the product.
Please understand that this is a very complex product which required a lot of work to get to this state. We are committed to improving it further.
Regarding the autopilot jerkiness, this is a well known issue, it is a MSFS limitation which will be solved in subsequent versions of MSFS.
Saying that we are misleading our customers is an inaccuracy. Prior to purchasing the TDS GTNXi, there is a big pop-up message informing potential customers about this temporary problem.
Also, the manual is available on the sales page, prior to purchasing the product, where this problem is described in detail.
By correctly informing our customers about this limitation, we know that we have done our part and we have accurately and correctly informed them before purchasing the software.
Maybe you may have missed the warning, but it is there and it has been there all long. We have attached a screenshot of the sales website prior to purchase.
Needless to say, this problem will be solved in the future.
It is very odd that you are reporting frame rate issues with the TDS GTNXi. We did not hear of such reports from other customers or from testing the software.
Can you please test if it is the GTNXi connection or drawing the window, it is very simple: start MSFS in free flight mode and start the TDS GTNXi but close both the GTNXi750 and GTNXi650 windows. Do you still see the frame rate drop?
We are committed to solving all known problems and improving performance of the software.
We will gladly work with you to improve any areas of our software so you can be satisfied by it.
We are sorry to hear that you are not having a good experience with the TDS GTNXi. We are here to help you get the problems sorted so you can enjoy the product.
Please understand that this is a very complex product which required a lot of work to get to this state. We are committed to improving it further.
Regarding the autopilot jerkiness, this is a well known issue, it is a MSFS limitation which will be solved in subsequent versions of MSFS.
Saying that we are misleading our customers is an inaccuracy. Prior to purchasing the TDS GTNXi, there is a big pop-up message informing potential customers about this temporary problem.
Also, the manual is available on the sales page, prior to purchasing the product, where this problem is described in detail.
By correctly informing our customers about this limitation, we know that we have done our part and we have accurately and correctly informed them before purchasing the software.
Maybe you may have missed the warning, but it is there and it has been there all long. We have attached a screenshot of the sales website prior to purchase.
Needless to say, this problem will be solved in the future.
It is very odd that you are reporting frame rate issues with the TDS GTNXi. We did not hear of such reports from other customers or from testing the software.
Can you please test if it is the GTNXi connection or drawing the window, it is very simple: start MSFS in free flight mode and start the TDS GTNXi but close both the GTNXi750 and GTNXi650 windows. Do you still see the frame rate drop?
We are committed to solving all known problems and improving performance of the software.
We will gladly work with you to improve any areas of our software so you can be satisfied by it.