03-27-2024, 08:39 AM
(03-26-2024, 10:19 PM)Roger Bush Wrote: Today, I tried twice to purchase the Pro upgrade, Authenticated with my bank twice Bank sent me the 6 figure authentication twice. On both occasions, TYDSsim refused authentication and I was unable to make the purchase.
Hello,
TDS Sim Software does not handle payment processing, this is handled by a specialized company. 3DS Authentication for online purchases is handled by your specific bank, after being forwarded by the payment processor. As soon as the 3DS authentication has passed, the payment processor receives the status message (positive/negative and moves forward.
Please contact your bank on the purchase, in addition, you can use PayPal to process the order as well.
We can certainly look into the issue and discuss this with our payment processor, but for this, please send us an email at support@tdssim.com so we can inquire further.
Thank you.