05-29-2022, 08:49 PM
Hello,
We are sorry to hear that you are having problems with the TDS GTNXi, we are here to help.
Resolving freezes with take a bit of work, as this is a very rare issue, but with perseverance, we hope that we will get to a quick resolution.
Let's start troubleshooting with some questions first:
When you get a freeze in the VC integrated mode, do both units freeze or only one? Either the 750 or 650 in the JF Piper or one of the two 750s in the C310.
When you get a freeze, if you check the Windows Task Manager, Details tab, do you have these processes: gtn_simulator.exe twice and TDSGTNXiFlightSimEXE.exe
Not to worry, we will get to the bottom of this.
We are sorry to hear that you are having problems with the TDS GTNXi, we are here to help.
Resolving freezes with take a bit of work, as this is a very rare issue, but with perseverance, we hope that we will get to a quick resolution.
Let's start troubleshooting with some questions first:
When you get a freeze in the VC integrated mode, do both units freeze or only one? Either the 750 or 650 in the JF Piper or one of the two 750s in the C310.
When you get a freeze, if you check the Windows Task Manager, Details tab, do you have these processes: gtn_simulator.exe twice and TDSGTNXiFlightSimEXE.exe
Not to worry, we will get to the bottom of this.