05-17-2022, 09:19 PM
Hello,
We are sorry to hear of the problems that you are experiencing with the TDS GTNXi, we understand that sometimes computers may be difficult, but to be upset at us without offering us the a chance to help you is unfair to us.
We think that the Windows Defender process exclusion is the key to resolving the issue, we have had almost all users with performance problems experience a resolution by properly applying the fix, it is useless to advertise the fix, but to help you in getting it fixed.
The TDS GTNXI installation folder is not protected by MS Store as it is placed in a different directory inside ProgramData, however, you do not need to add an exception for a path, but for a "Process" name, which is different. If you are willing to approach resolving this problem again, we will gladly assist so you can be able to enjoy the TDS GTNXi to its full potential!
We are sorry to hear of the problems that you are experiencing with the TDS GTNXi, we understand that sometimes computers may be difficult, but to be upset at us without offering us the a chance to help you is unfair to us.
We think that the Windows Defender process exclusion is the key to resolving the issue, we have had almost all users with performance problems experience a resolution by properly applying the fix, it is useless to advertise the fix, but to help you in getting it fixed.
The TDS GTNXI installation folder is not protected by MS Store as it is placed in a different directory inside ProgramData, however, you do not need to add an exception for a path, but for a "Process" name, which is different. If you are willing to approach resolving this problem again, we will gladly assist so you can be able to enjoy the TDS GTNXi to its full potential!