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Quarantine? - Printable Version

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Quarantine? - jwb467@aol.com - 10-13-2023

I attempted to download the GTN 750xi. Received this message from Panda Dome: "Virus detected W32/Exploit.gen" It's been put in quarantine and I'm unable to install. Is this a normal file for the GTN750xi?


RE: Quarantine? - adminOwner2 - 10-13-2023

Hello,

The TDS GTNXi does not contain any malware/virus/trojan. You are seeing a false positive that very rarely protection software incorrectly detect.
We would suggest downloading/installing the software with the antivirus temporarily closed, as well as adding a security exclusion.

Please let us know how it goes.


RE: Quarantine? - jwb467@aol.com - 10-13-2023

(10-13-2023, 10:48 PM)adminOwner2 Wrote: Hello,

The TDS GTNXi does not contain any malware/virus/trojan. You are seeing a false positive that very rarely protection software incorrectly detect.
We would suggest downloading/installing the software with the antivirus temporarily closed, as well as adding a security exclusion.

Please let us know how it goes.
I overrode the quarantine. Works fine. Thanks


RE: Quarantine? - adminOwner2 - 10-14-2023

We are glad to hear this, please enjoy the TDS GTNXi!