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+--- Forum: TDS GTNXi Flight Simulator (http://www.forum.tdssim.com/forum-2.html)
+--- Thread: TDS GTNXi Crashes (/thread-666.html)
TDS GTNXi Crashes - CalvinHeadley - 03-24-2023
Hello.
When I start My simulator (MSFS 2020) the TDS GTN splash screen presents itself on the start-up, but then the simulator has completed its start-up, and I load in a plane with the GTN 750 Garmin, the software doesn't show up. It is just a blank screen. If I start the TDS GTN from My start menu, and after is launches, it then appears in the simulator.
HOWEVER,
Once the GTN is active for a few moments, it just stops running. It doesn't stay active, it doesn't stay in the sys tray, in fact, it completely shuts down. I hesitate to callit a "CTD" but that is what it seems to be doing.
I can close the simulator and launch the GTN and it does the same thing. It will go through the licensing process and get to the main screen, and then after a few moments, it will once again, just stop.
I can run the trainer and it runs just fine.
The versions I have are:
Garmin Flight Trainer: Installed Version 3.6.0.0
GTN Xi v20.30
TXi V3.5
and the TDS GTNXi Flight Sim 1.0.2.4
Any thoughts on this?
RE: TDS GTNXi Crashes - adminOwner2 - 03-24-2023
Hello,
Thank you for the detailed information.
Which antivirus are you using?
As a test, please start the TDS GTNXi with MSFS closed and click on the GTN750Xi button, does the application CTD after leaving it on?
RE: TDS GTNXi Crashes - CalvinHeadley - 03-24-2023
(03-24-2023, 09:36 PM)adminOwner2 Wrote: Hello,
Thank you for the detailed information.
Which antivirus are you using?
As a test, please start the TDS GTNXi with MSFS closed and click on the GTN750Xi button, does the application CTD after leaving it on?
Yes, it does.
I use Webroot Secure Anywhere as an antivirus. I have permitted the TDS Garmin to work through the firewall, but I did have to go back and move it out quarentine.
RE: TDS GTNXi Crashes - adminOwner2 - 03-25-2023
It seems that webroot is the cause, we have had one more customer with this issue recently. Can you please re-run a test by adding exclusions for both:
TDSGTNXiFlightSimEXE.exe
gtn_simulator.exe
Additionally, can you please re-run a test with webroot completely disabled?
RE: TDS GTNXi Crashes - CalvinHeadley - 03-25-2023
(03-25-2023, 01:08 PM)adminOwner2 Wrote: It seems that webroot is the cause, we have had one more customer with this issue recently. Can you please re-run a test by adding exclusions for both:
TDSGTNXiFlightSimEXE.exe
gtn_simulator.exe
Additionally, can you please re-run a test with webroot completely disabled?
Where do I locate the file " gtn_simulator.exe " ??
I cannot find it anywhere.
I completely disabled My webroot, and I still have the same issue with the software just shutting down.
RE: TDS GTNXi Crashes - adminOwner2 - 03-28-2023
Hello,
Can you please contact us via email at: support@tdssim.com