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+--- Thread: Black Screen (/thread-41.html)
Black Screen - jlsaghaa - 06-05-2021
Hello
When I tried to use the GTN tonight I got an error message telling me that there was a virus .... Windows defender had deleted the TDS GTNXI Flight SIM executable.
I introduced an exception on the TDS and Garmin folders, then I reinstalled the 2 GTNs and restarted the executable.
Unfortunately I now have a black screen on both the 750 and the 650.
You will find attached the log.
Thanks in advance.
The other log
and other
and last one
RE: Black Screen - adminOwner2 - 06-05-2021
Hello,
Sorry to hear that you are having problems with the TDS GTNXi, we are here to help.
Can you try rebooting the PC, then reinstall the GTNXi from the GPS Manager. After the reinstallation, does the GTNXi work? If it does not work, can you reupload the new log files?
Do not worry, we will get this problem solved.
RE: Black Screen - jlsaghaa - 06-06-2021
Hi
just done .... and no success.
for the update via the manager :
[06/06/2021 15:38:49.506 00002ba8 INFO] TDSGPSManager.exe version 1.0.0.1
[06/06/2021 15:39:13.680 00001998 INFO] Failed Copying File: C, error: ERROR_ACCESS_DENIED
[06/06/2021 15:39:13.681 00001998 INFO] Failed Copying File: C, error: 225
[06/06/2021 15:39:13.682 00001998 INFO] Failed Copying File: C, error: ERROR_ACCESS_DENIED
[06/06/2021 15:41:56.257 00002ba8 INFO] Exiting WinMain
And the log :
[06/06/2021 15:42:04.639 00002720 INFO] TDSGTNXiFlightSimEXE.exe version 1.0.0.1
[06/06/2021 15:42:15.035 00001c24 ERROR] ^^^ GTNProxy::Open Error starting process C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_12\app-20.12.27\bin\GTN_Simulator.exe
[06/06/2021 15:42:25.261 00001c24 ERROR] ^^^ GTNProxy::Open Error starting process C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_12\app-20.12.27\bin\GTN_Simulator.exe
[06/06/2021 15:44:00.549 00002720 INFO] Ending EXE Process
I added a copy of a message i have when i try to update
RE: Black Screen - jlsaghaa - 06-06-2021
It's windows defender that messes things up by quarantining or "cleaning" certain components .... I was finally able to restore everything that had been deleted and it's fine. But I must admit that running without a firewall bothers me!
RE: Black Screen - adminOwner2 - 06-07-2021
Hello,
We are actively working on a permanent solution so users will not have to disable their antivirus protection system.
Did you try adding a general folder exclusion for the TDS GTNXi installation folder? This should solve the problem without having to completely disable the protection system.
RE: Black Screen - adminOwner2 - 06-09-2021
Hello,
We have released version 1.0.0.2 of the TDS GTNXi Flight Sim, it includes the first attempt at fixing antivirus warnings, can you please re download from the GPS Manager and reinstall. Please let us know if it works.
RE: Black Screen - jlsaghaa - 06-15-2021
(06-09-2021, 12:46 PM)admin Wrote: Hello,
We have released version 1.0.0.2 of the TDS GTNXi Flight Sim, it includes the first attempt at fixing antivirus warnings, can you please re download from the GPS Manager and reinstall. Please let us know if it works.
Hello
all is ok now and work perfectly ! A great thanks.
RE: Black Screen - adminOwner2 - 06-15-2021
We are glad that you got it working, please enjoy the TDS GTNXi!